T&C

Privacy Policies

Overview and Scope

We prioritize protecting your privacy and personal information ("User Information") collected through our Site. This Policy explains how we gather, use, and share your information via the Site, email, mobile alerts, and third-party applications. By using our Site, you consent to the collection and processing of your information as outlined here. As this Policy may change over time, continued use of the Site signifies your acceptance of the latest version.

Terms and Conditions

Your use of the Site and Services is also governed by our Terms and Conditions. By using the Site, you agree to both this Privacy Policy and our Terms.

Data Collection

We collect User Information when you interact with our Site, either directly or automatically. This includes details you provide during registration, transactions, or communications, as well as information shared by third parties. Personal details help us process orders, respond to inquiries, and offer services. While providing personal information is not required, withholding it may limit our ability to serve you. We may collect personally identifiable information (PII) such as name, email, address, and phone number when voluntarily submitted. You can review and update your information, and deleting it may impact your account.

Categories of Personal Information

We collect, use, store, and disclose the following types of personal information for specific purposes:

Contact Info & Identifiers: Name, address, email, IP, Social Security number, etc. Used for orders, marketing, customer service, fraud prevention, and legal compliance.
Financial Info: Signature, bank account, payment info. Used for order processing, fraud prevention, and credit applications.
Protected Characteristics: Age, marital status, gender, disability, military status. Used for service improvement, advertising, accessibility, and legal compliance.
Commercial Info: Purchase history. Used for marketing, customer service, and fraud prevention.
Internet Activity: Browsing and search history. Used for service improvement, marketing, and legal compliance.
Geolocation Data: Physical location. Used for location-based services and marketing.
Sensory Data: Audio/visual data collected via cameras. Used for service improvement and fraud prevention.
Inferences: Profiles based on behavior and preferences. Used for marketing and improving services.
De-identified Information: Data that can't identify you (e.g., device type, browsing activity) used for security and analytics.

Data Collection Methods

Directly from You: When you provide information via forms or interactions.
Automatically: Through cookies and tracking tools for personalization and engagement.

Cookies and Tracking: We use cookies to personalize your experience. Blocking them may limit some features.

Log Files & Web Beacons: We track site interactions for traffic analysis and advertisements.

Do-Not-Track (DNT): We don’t currently respond to DNT signals, but may in the future.

Ad Tracking: Third-party services may track your activity for advertisements. Adjust settings with those services. We’re not responsible for their practices.

Analytics: We use analytics services like Google Analytics and Adobe Analytics to collect non-personal data for improving the site and understanding web traffic. You can opt out via their respective opt-out pages.

Payment Processing: We collect limited payment data or use third-party processors for payments, following PCI-DSS standards.

Marketing Services: We may work with third parties to send marketing offers, combining your data with mailing addresses. You can opt-out through an online form.

Tracking Tools: We use tools like Meta Pixel and Google Analytics for site improvement and personalized ads. Opt out through their settings.

Data Sharing and Retention: We don’t sell your personal data but may share anonymized data with third-party services for analytics. PII may be shared with service providers under confidentiality agreements.

Data Usage: We use your data for customer support, marketing, personalization, and security. You can opt-out of marketing communications at any time. Data processing is based on consent, legitimate interests, and contracts.

Data Disclosure

We may share User Information with third parties for legitimate purposes, but we don’t sell or rent your data without consent. Third parties are prohibited from using this data for other purposes.

Affiliates: We may share PII with affiliates.
Service Providers: PII may be shared with providers for business functions.
Advertising: De-identified data may be shared with advertisers for targeted ads.
Change of Control: In case of mergers or ownership changes, data may be transferred.
Legal Requirements: Data may be disclosed for legal processes.
With Consent: Data may be shared with your consent.

Data Protection

We use reasonable security measures to protect your data, though we cannot guarantee 100% security. You are responsible for keeping your login credentials confidential. If you suspect a breach, contact us.

Data Retention

We retain your data as long as necessary for business purposes or legal requirements. When no longer needed, we delete or anonymize your data.

Your Privacy Rights

You have control over your personal data. Depending on your location, you may have rights to access, delete, or modify your information.

California: Under CCPA, you can request data, opt-out of sales, and correct inaccuracies.
EU: Rights under GDPR include data access and deletion.
Canada: Rights under PIPEDA to access and modify data.
Children: We do not collect data from children under 18.
Third-Party Policies: Review third-party policies before sharing data.
Tracking Technologies: Disable cookies in your browser if preferred.
Promotions: Opt-out of marketing communications anytime.

Communications Opt-Out

You can opt-out of promotional communications by:

Emails: Clicking the unsubscribe link in promotional emails or updating preferences in your account.

Opting out applies only to the specific contact info used and won’t affect future subscriptions. We may still send non-promotional communications.

Messaging Program Privacy

We collect your phone number and email for messaging services and track messaging history. This helps us improve the service. By signing up, you consent to receive texts and agree to the Messaging Terms. You can opt-out by replying “STOP.”

Third-Party Services

We aren’t responsible for third-party services linked to our site. Review their terms before sharing personal information.

Co-Branded Areas

Some areas may be co-branded with third parties, which may collect your info. Always check their privacy policies.

Promotions

Entering promotions may require sharing personal information with Sole Sparkz and other third parties. Review promotion rules before entering.

User-Generated Content

Content posted publicly may be accessed by others and shared by Sole Sparkz. Be cautious when sharing personal information publicly.

We may update this policy, and significant changes will be posted. Review periodically.

International Transfer

If you access our site from outside the U.S., your data may be processed under U.S. laws. By using the site, you consent to this transfer.

Contact Information

For questions or to modify your personal data, contact us via email or mail.