FAQ
Shipping & Returns
Domestic Shipping
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Enjoy FREE shipping on all domestic orders over $35! We want to make your shopping experience as smooth as possible, so we offer fast and reliable shipping on all eligible orders.
Orders under $35 will have a standard shipping fee applied at checkout. We aim to process and ship your order as quickly as possible, and most orders will arrive within 5-7 business days.
International Shipping
Currently we only cater to the customers based in the USA. We are working tirelessly with our partners to bring International shipping to our customers.​
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Return Policies
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You can return your item(s) within 30 days for a full refund or exchange.
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Items must be unused, unworn, and in their original condition with all tags attached.
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Returns must be initiated through our online returns portal (or by contacting our customer service team) to receive a return authorization.
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Important:
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We do not accept returns on used, worn, or damaged items. Please ensure that the items are in brand-new condition before initiating a return.
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If your item arrives defective or damaged, please contact us immediately, and we’ll work to resolve the issue.
Terms & Conditions
T&C​
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We may gather certain information about you ("User Information") when you use the Site and its features. For instance, we might request details like your name, phone number, and email address when you reach out to us via the Contact forms on the Site. By providing this information to Express while accessing or using the Site, you agree to submit only accurate, current, and complete details.
Along with these Terms of Use, the collection and use of your personal information through this Site is governed by our Privacy Policy, which you can access and review here : https://www.solesparkz.com/privacypolicies
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